Amazon
Sr. UX Designer
- Defining the UX vision for an AI-native data intelligence platform — prototyping chat-with-metrics and agentic visualization patterns in rapid 2–3 week sprints, partnering directly with engineering and product to explore how executives query and act on customer behavior data.
- Redesigned Driver Support across 5 marketplaces, reducing abandon rate from 78% to 72.5% by replacing fragmented support with context-aware flows and an AI chat assistant — $2.7M annualized savings and 15.5% improvement in self-service efficacy.
- Convinced director-level leadership to keep the existing design system by researching trade-offs across teams and presenting a clear cost-benefit case — saving months of migration work and preserving team velocity.
- Piloted and scaled the Agile UX process studio-wide, providing the data and feedback loop that enabled UX Ops to roll it out to 50+ practitioners — reducing handoff friction between design, product, and engineering.
- Shaped the design studio's AI tooling strategy by hands-on evaluation of prototyping tools, blocking investment in high-learning-curve options and steering the team toward tools that matched their AI-first workflow.